Shipping & Delivery Policy

Last updated: 22 August 2026

This policy explains how delivery and collection work for orders placed with Board-Worx. Delivery availability, options and charges can vary depending on the product and destination. The delivery options available for your particular order will be shown at checkout where possible.

1. UK delivery

We deliver within the UK where a delivery service is available for the products and destination in your order.

Free delivery applies to most UK mainland orders over £50. Orders under £50 are charged from £3.50, depending on the size and weight of the goods and the delivery address.

Free delivery does not apply to every product or UK destination. Additional charges or restrictions may apply to:

• Northern Ireland and BT postcodes;
• the Scottish Highlands and islands;
• other UK islands or remote locations;
• oversized or unusually long products;
• certain boards, sails, masts and booms;
• some second-hand equipment; and
• products specifically marked as collection only.

Where a delivery charge applies, it will normally be shown before you complete your order. If we cannot deliver an item using the service selected at checkout, we will contact you before dispatch to discuss the available options.

2. Dispatch times

In-stock items ordered before midday on a working day are usually dispatched the same working day. Orders placed after midday are usually dispatched on the next working day.

Orders placed on a Saturday, Sunday or UK bank holiday will normally be processed on the next working day.

These are our normal dispatch targets rather than guaranteed dispatch times. Occasionally an order may take longer because of stock availability, payment checks, unusually high order volumes or circumstances outside our reasonable control.

3. Delivery services

Smaller items, including products such as clothing, wetsuit boots, wetsuit gloves, reef shoes, accessories and similar products, are normally sent using a tracked parcel service. We currently use carriers which may include Royal Mail, Evri and FedEx.

Larger or heavier products, including some kiteboards, windsurfing boards, sails and other watersports equipment, are normally sent by courier.

The carrier used for an order may change depending on the dimensions, weight, destination and service availability.

4. Delivery times

Many UK parcels arrive quickly and some arrive on the next working day after dispatch, but next-working-day delivery is not guaranteed unless we have expressly agreed a guaranteed service with you.

Any delivery date or timescale shown on our Website, at checkout, or in an email is an estimate unless we expressly agree a particular delivery deadline with you.

Where no different delivery period has been agreed, we will deliver your order without undue delay and normally within 30 days after the contract is formed, as required by law.

5. Large and oversized items

Some larger products cannot be sent using our normal parcel services. This may include certain boards, masts, booms, sails and other oversized watersports equipment.

These products may:

• have an additional delivery charge;
• use a specialist or large-item courier;
• be restricted to particular delivery areas; or
• be available for collection only.

Any special delivery restriction will normally be shown on the relevant product page or during checkout.

6. Kayaks and collection-only products

Kayaks and certain other large products may be collection only from our Whitstable store.

Where an item is collection only, this will be stated on the product page where reasonably possible. Please wait until we have confirmed that your order is ready before travelling to collect it.

Collection address:

Board-Worx
Beach Walk
Whitstable
Kent
CT5 2BP

7. Overseas delivery

We do not currently offer general overseas delivery as a standard service through the Website.

International shipping costs, taxes, duties and product restrictions can vary considerably and cannot always be calculated accurately through our normal checkout.

8. Tracking

We will normally send you a dispatch confirmation when your order leaves us. Where tracking is provided by the carrier, tracking information will normally be included in your dispatch email or made available through the order information provided to you.

9. Damaged parcels

Please check your order when it arrives.

If goods arrive damaged, please contact us as soon as reasonably possible at info@board-worx.com with your order number and, where helpful, photographs of the packaging and damage.

We will deal with damaged goods in accordance with your statutory rights. Where damage occurred before the goods were delivered to you, we will not require you to pursue the delivery company yourself.

10. Missing or delayed parcels

If your order has not arrived within the expected delivery period, please check any tracking information provided and then contact us.

For ordinary UK deliveries, we suggest allowing up to 7 working days after dispatch before contacting us about a parcel that has not arrived, unless the tracking information clearly shows a problem or a specific delivery deadline was agreed.

This suggested waiting period does not remove or restrict any legal rights you have where goods have not been delivered within an agreed time or within the period required by law.

11. Delivery risk

We remain responsible for the goods until they are delivered into your physical possession, or into the physical possession of someone you have nominated to receive them on your behalf.

For collection orders, responsibility for the goods passes to you when you collect them.

Different rules may apply if you independently arrange your own carrier and that carrier was not one offered by us.

12. Incorrect delivery address

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

If a parcel is returned to us because an incorrect or incomplete address was supplied, we will contact you to discuss redelivery or refund options and any reasonable additional delivery costs that may apply.

13. Returns

Shipping and delivery are separate from your cancellation and returns rights. For information about changing your mind, faulty goods and refunds, please see our Returns & Refunds Policy.

14. Contact us

If you have a delivery question, contact:

Board-Worx
Beach Walk
Whitstable
Kent
CT5 2BP

Email: info@board-worx.com
Phone: +44 1227 276566

Board-Worx is a trading name of Whitstable Windsurfing Limited, company number 05103154.

Registered office:
2nd Floor, Maritime Place Quayside,
Chatham Maritime,
Chatham,
Kent,
ME4 4QZ.

VAT number: GB 837 877 369

Nothing in this policy excludes or restricts your statutory rights.